Technical Questions

UVA researchers with technical questions or questions about accounts and allocations should use our issue tracking system (requires NetBadge)

General Questions

General questions should be sent to


The University of Virginia Advanced Research Computing Services (ARCS) office can be reached by phone at (434) 982-2086. Our offices are located on the fourth floor of 560 Ray C. Hunt Drive (Fontaine Research Park) at the University of Virginia, Charlottesville. Our mailing address is:
P.O. Box 400231
Charlottesville, Virginia 22903-4231


The HPC cluster (Rivanna) is housed in a secure, temperature-controlled facility located off of Old Ivy Road. Tours of the cluster are available to members of the UVA community and are given roughly once a month during the regular academic year. To schedule a tour, please use our cluster tour contact form.